New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...

8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...

Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

8x8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS Additionally, 8x8 is launching new RCS Business Messaging (RBM) services to help organizations tap into ...

SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as ...

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

8x8 today introduced advanced quality management tools and new analytics capabilities for its cloud contact center solution, Virtual Contact Center. This VCC update, Quality Management 3.5 Release, ...

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...