Add Yahoo as a preferred source to see more of our stories on Google. When emergencies happen, most of us dial 9-1-1 and wait for help. But before police officers, firefighters or paramedics arrive, a ...

Motorola Solutions has bought HyperYou, a startup whose AI solution aims to help emergency call centers handle nonemergency calls. Terms were not disclosed. The acquisition of HyperYou brings together ...

The city of Durango and La Plata County have settled a yearlong dispute over 911 services and related funding. The two governments signed two agreements last month outlining the terms for shared use ...

No one will accuse a smartphone of being a first responder, but the latest development in emergency dispatch and communications gives those ubiquitous devices a larger hand in helping out. That’s a ...

One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, ...

HENRICO, Va. (WWBT) - Henrico’s 911 call center answers more than half a million calls each year, with roughly 2,500 of those coming from children. First responders are now using a tool called “911 ...

An investigation by D.C.’s Office of the Inspector General into the Office of Unified Communications recently found multiple safety concerns with the 911 call center that could impact emergency ...

Flathead County's police and emergency agencies should consolidate dispatch duties in an independent communications center, a draft report recommended. The Flathead City-County 911 Administrative ...

A new report from the DC Office of the Inspector General found major operational challenges at the city's 911 call center, including staffing shortages, inconsi ...

Joni Hodne (left), director of the 911 Emergency Dispatch Center in Minneapolis, Ben Jacobs (center), a call taker for the 911 Emergency Dispatch Center in Minneapolis, and Lori Patrick (right), a ...