Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Remember when getting good service felt normal? When companies actually seemed to care whether you walked away happy? Let's be real, those days feel increasingly distant. Walk into almost any business ...

Anthony Dukes receives funding from the Marketing Science Institute. Yi Zhu receives funding from the Marketing Science Institute and 3M Non-Tenured Faculty Grant. Some of the most hated companies in ...

Diners have taken to Reddit to share how bad the service has to be to leave no tip—or a "troll tip" meant to send a message. Reddit user Brandon (u/darkroot_gardner) took to Reddit's r/tipping ...

The Nigerian Communications Commission (NCC) has said that the directive it issued to telecom operators to compensate ...