Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone ...

For India, an outsourcing hub, the move signals potential disruption in the global business process outsourcing (BPO) ...

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

The US FCC has voted to onshore call centers and establish English proficiency requirements to enhance customer service and ...

U.S. Federal Communications Commission (FCC) Chairman Brendan Carr walks through the subway system under the U.S. Capitol in Washington, D.C., U.S., December 2, 2025. REUTERS/Jonathan Ernst By David ...

The D.C. Council Judiciary and Public Safety Committee is hearing testimony on several bills today, including two concerning ...