Working with the general public can be a really eye-opening experience. With a bit of experience though, you find yourself not to be so easily shocked by the oddness of fellow humans. But for the call ...

AI call agent Hello. Your call is important to us. You are number 89 in the queue. If you'd like to continue to hold, press 1 ...

It seems that with the crisis a last push of global re-location of call centre and IT related services take place. IBM announces to cut thousands of jobs in the global north while adding 5,000 jobs to ...

LONDON--(BUSINESS WIRE)--Approximately 90 percent of global organisations currently use an on-premise solution for their contact centres*, leaving them ill-equipped to manage the rapid scaling and ...

A great-grandmother who was found to be uninsured to drive when she knocked down a pedestrian has escaped a road ban after she blamed a garbled phone call with a call centre worker based 8,000 miles ...

Gurgaon is a satellite town in the south of Delhi, a new development area. The area is characterised by the automobile industry. Maruti/Suzuki, India’s biggest car manufacturer, and Hero Honda and ...