NPR's Leila Fadel speaks with philosopher James Brusseau of Pace University about the ethics of creating and using artificial intelligence chat bots using a person's voice. Thanks to AI technology, ...

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

If your company uses an AI-powered tool that remembers customer interactions, asks follow-up questions, and sustains personal conversations — even ...