A few months ago, I exposed myself as a digital cretin based on how often I violated one or more of the apparently well-known email etiquette rules. It probably won’t shock you to learn that I’m still ...

Email is one of the many communication boons that have helped businesses do things smarter, faster, and more efficiently. Yet with this method of correspondence comes a new set of landmines that can ...

Email netiquette from NPR: Are electronic wedding invitations OK? May I forward a friend’s personal e-mail without her permission? How big is too big when it comes to sending photos?

Writing is the major means of communication within an organisation. Some estimate that up to 30% of work-time is engaged in written communication. It is therefore absolutely vital to actively develop ...