Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

After three Asheville shootings left two people dead and nine injured, police records detail the aftermath, while city leaders discuss paths forward.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Noyo Center for Marine Science Stranding Coordinator Sarah Grimes gives tips on sighting whales, and the Center announces ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Surgery Partners reported $3.3 billion in 2025 revenue and $526 million in adjusted EBITDA, but adjusted EBITDA fell roughly $11 million short of its revised Q3 guidance, in a a March 4 earnings call ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

Fleet Data Centers has closed its previously announced offering of $3.8 billion aggregate principal amount of 5.875% senior secured notes. The Project has been 100% leased to a AA- investment grade ...